Frequently Asked Questions

Everything you need to know about your Lonvitalite skincare experience.

How long does shipping take?

We process all orders within 24-48 hours. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

Are Lonvitalite products suitable for sensitive skin?

Yes, our products are formulated with high-quality ingredients designed to be gentle yet effective. However, we always recommend performing a patch test before incorporating a new product into your routine.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been opened or used.

Do you ship internationally?

Currently, we ship to selected countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

Are your products cruelty-free?

Absolutely. Lonvitalite is committed to ethical beauty practices, and we do not test any of our products or ingredients on animals.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.